HOW TO PICK UP YOUR PRIZE!
Hey! Were you lucky enough to win a prize from The FOX? Here are the details on everything you will need to know about picking up your prize.
The FOX Opening Hours:
*Monday to Friday: 8:30am - 5:00pm.
*Saturday, Sunday, Holidays: CLOSED
If you are coming down to the station to pick up your prize, please be here before 5:00pm as no one can gain entry to the building after that time.
If you can't use your tickets, consider donating them to
The Kids Up Front Foundation. It's a non-profit charity group that redistributes unused tickets to underprivileged kids. You can contact them at
joyce@kidsupfrontvancouver.com or by calling 604-266-5437.
WHERE IS 99.3 the FOX?
We are located at Suite 2000 - 700 West Georgia St Vancouver, BC.
WHERE DO I PARK?
We are located in The TD Tower above Pacific Centre. There are lots of paid parking spots in the lot below the building. You can enter the parking lot from Howe St. or Robson St.
IS MY PRIZE IN YET?
It's always a good idea to call the station before you come and claim your prize to make sure it's in. (Some prizing takes a few days or a week to be ordered, etc.) The Jock will tell you if this is the case, but it's always good to ensure it is here waiting for you. Call 604-684-7221.
WHAT DO I NEED TO PICK UP MY PRIZE?
Some form of Government Picture ID such as a Driver's license or BC ID.
CAN SOMEONE ELSE PICK UP MY PRIZE?
They can... but here is what you have to do. Before you send someone down to pickup your prize, please fax us a photocopy of any of your government issued I.D. with a short note saying who will be picking up your prize. Our fax # is 604-331-2722.
CAN A COURIER PICK UP MY PRIZE?
Yes, definitely. All you do is fax us a copy of your driver's license (or BC ID, or some other government issued ID). Our fax # is 604-331-2722. Please include your name, the courier company that will be picking up your prize, what prize you won, and on what station. The other thing you need to do that's very important is tell the courier your FIRST and LAST name, what PRIZE you won, and the STATION you won it on. This enables us to quickly find your prize and give it to the courier. If you don't supply the courier with that information, we are forced to send them away empty handed.
CAN YOU MAIL ME MY PRIZE?
Your prize will only be mailed if you send us a self-addressed stamped envelope with a note saying what prize you won and that you will not hold The FOX responsible if you do not receive your prize. A self-addressed stamped envelope is basically a small envelope with the correct postage inside a bigger envelope with the correct postage to get back to you. Make sure that the envelope you send in is big enough for us to mail your prize back to you.
HOW LONG DO I HAVE TO PICK UP MY PRIZE?
You have 30 days to pick up your prize. Concert tickets and movie passes must be picked up by 5pm the day of the show. We do not leave tickets at Will Call.
CAN I EXCHANGE MY PRIZE?
No. Prizes cannot be exchanged or transferred.
MOVIE PASSES
If you have won a movie pass, please arrive at the screening early as seating is limited and on a first-come first-served basis. Screenings are deliberately overbooked to ensure capacity and no one will be admitted after a screening begins. Passes do not guarantee admission, are not transferable and not redeemable for cash.
CONCERT CANCELLATIONS
If you won tickets to a concert from The FOX and it ends up being cancelled, we unfortunately can not give out replacement tickets to another concert. Cancellations are completely out of 99.3 The FOX's control.
AWARDING PRIZES
99.3 The FOX has the final decision in any matter relating to the prize.
FAX LINE
Our FAX line is 604-331-2722.